FAQ

Retailpay Mobile has only one fee, the subscription fee. This fee can either be for the Basic account or the Standard account and is due monthly. However, if you requested for Retailpay payments there are transaction fees. Visit our pricing page for more information

Yes. You can decide to become a BSM anytime and start earning from you referrals. To do this, just manage your profile. The option is located at the top right hand corner of the page.

Yes. This depends on what profile you registered for. There are various benefits a Standard subscriber will have that a Basic subscriber will not have.

There are two (2) ways to renew your subscription. This can be done in the “My subscription” option found under the “manage your profile” tab or you can log on to Retailpay.com.

A single subscription will last for a minimum of one (1) month. However, you also have the option to subscribe quarterly, bi-annually and annually.

Yes

Welcome to the world of mobile commerce. Imagine being able to record all your transactions on the go wherever and whenever they occur without having to wait till you get to that excel file on your PC. Retailpay mobile gives you the freedom to conduct your business anywhere, anytime on any smart device. At Interswitch, we believe that – Retail just got mobile.

If you do not have an internet connection, you will be unable to access the current version of Retailpay mobile. However, mobile apps that will work without an internet connection are being developed.

Once logged in, you can use Retailpay mobile app without any interruption. Offline transactions are permitted. Transactions are recorded locally on your device and updated online once there is an internet connection.

YES. Retailpay Mobile is a web based application that can work on any smart device so long as the device can access the internet. You can access it on your mobile phone, tablet, laptop as well as desktop. It can work with the Blackberry OS, IOS, Android and Windows OS.

As a user you can create products easily by accessing the products page from the navigation panel on the left and selecting the “Add Product” from the left top right hand corner of the page. This will lead you to the add product page. Complete the fields as required. If you have variants of a product, make sure you indicate, as it is also possible to create variants of a product. If you are familiar with the use of comma separated values, you can upload your products in bulk by clicking the “Upload Product” tab, downloading the template and completing the template as required.

Product Variants are other versions of a particular product. For example, a blue size 12 polo shirt could be a variant of the main product which is a black size 10 polo shirt. So also a 58g Kit Kat caramel can be a variant to the regular 130gms Kit Kat original. Variants can be by size, colours, weight, quality style and so much more. These characteristics are called attributes.

As a user, you can create your customers easily by accessing the Customer page from the navigation panel on the left and selecting the “Add Customer” tab from the left top right hand corner of the page. This redirects you to the 'add product’ page. Complete the fields as required.

Once logged in and the products you want to sell have been created, select “Sell” from the navigation panel on the left hand corner of the page. This will direct you to the “Sell” page where all your products will be visible on the right hand corner of the page and the transactions being carried out will be visible in the middle between the navigation panel and the products. You may then select the product/s to be sold which will display the product/s on the transaction page. Enter the quantity to be sold, apply discounts if required and select a payment method, this will close the sale and generate a sales number or an invoice number (for credit sales).

This is known as the Order code or Transaction code which can be used to track customers and transactions. Note! If you are using a mobile phone with a screen resolution less than 320 x 480 pixels then the products will not be visible. To make a sale on your phone, just search for the product name with the search field available, once the product has been identified, select the product and it will appear in the transaction part of the page then, continue the sale process to close the sale.

To generate a report, select ‘Report’ from the navigation panel. Select the type of report you wish to generate from the drop down, select the period and click generate. The report will be visible in a few seconds.

Yes you can. To save a report, select an export format, which can be exported and saved in excel, csv or pdf.

You can change your password by logging into your account, selecting your profile name which you will find on the top right hand corner of the page, and then select manage profile. You will be taken to a page where you can edit your information as well as password.

Yes, you can apply discount to customers while making a sale. In order to do this, indicate the discount amount in the column labeled Discount. The Discount can currently be applied by value, we are currently working on making discount available by percentage and this will include the capability to apply discount to all products in a transaction.

Yes, if you have customers that pay on installments, you can record this as a “credit sale”. To do this, simply make a sale on the sell page and select “Credit sale” instead of pay. An invoice will be created for this sale which can be called up as the invoice at any time to close the sale. For tracking purposes you will be required to attach a customer to all credit sale done.